Privacy Policy

Schedule Service Call (800) 576-1397

Last updated: May 2026

Castle Garage Doors & Gates (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under applicable laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Information We Collect

We collect personal information that you voluntarily provide when you:

  • Submit a service request or contact form on our website
  • Call us to schedule service or request an estimate
  • Communicate with us via email

This may include: your name, phone number, email address, physical address, and details about your garage door or gate service needs.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL. This data is collected via cookies and similar technologies for analytics purposes.

How We Use Your Information

  • To respond to your service requests and inquiries
  • To schedule and provide garage door and gate services
  • To send appointment confirmations, service reminders, and follow-up communications
  • To improve our website, services, and customer experience
  • To comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

  • Service partners (e.g., scheduling software, payment processors) who need it to help us serve you
  • Analytics providers (e.g., Google Analytics) to help us understand website usage
  • Legal authorities when required by law

All third-party service providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience and collect aggregate analytics. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Delete your personal information (subject to certain exceptions)
  • Opt out of the sale or sharing of your personal information — we do not sell your data
  • Non-discrimination for exercising your privacy rights
  • Correct inaccurate personal information we hold about you
  • Limit use of sensitive personal information

To exercise any of these rights, contact us at info@castlegaragedoors.com or call (800) 576-1397. We will respond within 45 days as required by law.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Service records may be retained for warranty and legal compliance purposes.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact us:

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